Last night I had the inconvenience of my car breaking down and needing a tow. Last night I also had the luck and pleasure of your employee, Al, come to my assistance.
Even before he arrived I knew I was in great hands. He was friendly and reassuring on the phone during the process of confirming my location. He arrived when he said he would. His demeanor was professional, yet very helpful and friendly—just what I needed when dealing with this very stressful situation.. He impressed me with his obvious skills of driving the truck and being very careful with my car. Lastly he offered some terrific insights into what the mechanical problem was.
You have an excellent man in Al and please know that he represents your company very well!